Shipping, Returns & Exchanges
At Frock Shop, we think you are MAGIC and it is our goal to take great care of our amazing customers. If you are not satisfied with your purchase, we will do our best to make it better!
We ship using USPS Priority Mail. A tracking email will be sent to you once your package is on the way!
Please look over your order as soon as you receive it. If you think that you've received a defective item, contact Frock Shop by email or phone within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please email us as soon as possible so we can get that mishap sorted out for you! Please email magicmaker@frockshoptx.com or call 713-396-2993.
To initiate a return, please contact us via phone or email so that we may properly credit your return or exchange.
Because Frock Shop is a small business, please note the following:
- Items can be returned, new and with tags, for store credit only. We do not issue refunds.
- All returns must be received within 14 days of the date that you receive your order.
- Anything purchased with ANY KIND of personalization is considered FINAL SALE and not eligible for return.
- Anything purchased with a discount is considered final sale and is not eligible for return.
- Returned items must be unwashed and unworn.
- Frock Shop does not issue credits or refunds on shipping charges.
Thank you so much!
Frock Shop Gals