Shipping, Returns & Exchanges
At Frock Shop, we think you are MAGIC and it is our goal to take great care of our amazing customers. If you are not satisfied with your purchase, we will do our best to make it better!
Shipping Policy
We ship using USPS Priority Mail & UPS. A tracking email will be sent to you once your package is on the way! For more shipping FAQs, click here!
Return Policy
We have a 10 return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please look over your order as soon as you receive it. If you think that you've received a defective item or if you would like to do an exchange, please contact Frock Shop at magicmaker@frockshoptx.com within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please email us as soon as possible so we can get that mishap sorted out for you! Please email magicmaker@frockshoptx.com or call 832-904-4290 for questions!
To initiate a return, please click here
Because Frock Shop is a small business, please note the following:
Online Purchase Returns
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We offer returns for all orders + no restocking fees! All returns must be received within 10 days of the date that you receive your order.
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There will be free shipping for store credit and exchanges.
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Items must be returned new and with tags.
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Anything purchased with ANY KIND of personalization is considered FINAL SALE and not eligible for return - this includes all Custom Orders.
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Anything purchased with a discount is considered final sale and is not eligible for return.
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Returned items must be unwashed and unworn.
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Frock Shop does not issue credits on shipping charges.
In-Store Purchase Returns
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Items can be returned, new and with tags, for store credit only. We do not issue refunds.
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Anything purchased with ANY KIND of personalization is considered FINAL SALE and not eligible for return - this includes all Custom Orders.
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Anything purchased with a discount is considered final sale and is not eligible for return.
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Returned items must be unwashed and unworn.
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Frock Shop does not issue credits or refunds on shipping charges.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.